Slot Madness Privacy Policy
How we collect, use and protect the information you share with us.
Our Approach to Your Information
This Slot Madness privacy policy explains what happens to the details you give us when you visit, register or play with us. We are the operator of this site, and we are the ones responsible for the information that passes through it. We want every visitor from Canada to understand, in plain language, what we collect and why.
We collect information in a few straightforward ways: the details you type into a registration form, the preferences you set in your account, and the technical data your browser shares automatically as you move between pages. None of this is hidden from you, and none of it is gathered for purposes we would not explain if asked directly.
We use this information to run your account, to respond when you contact our support team, and to keep the site working correctly across devices. We do not sell personal details to outside marketers, and we do not share more than is needed to keep the platform secure and functional.
What We Collect and Why
Account information is the core of what we hold: your name, contact details and the preferences attached to your profile. We also keep a record of support conversations, including messages sent through live chat, so that our team can pick up a query where it was left off.
Technical information, such as device type and general browsing activity on our pages, helps us notice when something is not displaying correctly and fix it. We treat this category differently from account information, since it is less about you personally and more about how our site behaves.
Cookies and similar technologies are covered separately. Our cookie policy explains what these small files do and how you can manage them in your browser.
We keep information only for as long as it serves a genuine purpose, whether that is maintaining your account, meeting a record-keeping obligation, or resolving a support matter you raised with our team. Once that purpose has passed, we aim to remove or anonymise what is no longer needed.
How We Handle Your Data
| Area | What it means for you |
|---|---|
| Account details | Used to manage your profile and respond to your requests. |
| Support records | Kept so our team can follow up on a conversation you started. |
| Browsing data | Used only to understand how our pages perform. |
| Third parties | Information is shared only where needed to operate the site securely. |
| Your choices | You can contact us to ask what information we hold about you. |
Your Choices and Control
You are entitled to ask what information we hold about you and to request that we correct anything that is inaccurate. If you would like to raise a question about your data, our support channels are the right place to start, and we aim to treat every such request seriously.
We encourage visitors to read this Slot Madness privacy policy alongside our terms, since the two documents work together to describe how your account and your information are handled across the site. If you are new here, our faq page also answers common questions about how the site works day to day.
Security is something we take seriously at every level of the site, from how account details are stored to how support conversations are handled. We review our practices regularly so that the protections in place continue to match the way our platform is used by visitors across Canada.